What is your TAT (turnaround time)?
Turnaround time is defined as the amount of time between your order being placed, and the order leaving our office. Ready to ship items will ship in 5 business days or less until combined with a pre-order item with a longer turnaround. Pre-order TAT varies but generally takes 14-21 days to ship. Make sure to check the listing on each item to determine the exact turnaround time assigned.
Cancellations and Refunds
Anchor & Heart Lacquer reserves the right to cancel any order, for any reason. If an order is cancelled a refund will be immediately issued. Customers may request an order cancellation of their own within 24 hours of their purchase before the item has shipped.
Do you accept returns?
Returns and exchanges are generally not accepted. However, if you experience an issue with one of our products or items have arrived damaged, please contact us ASAP so we may assist you.
How do you ship?
For orders within the US, we use USPS First Class for orders 15 oz or less, and Priority Mail for orders weighing more than 15 oz. Charges are calculated based on the weight, destination and current prices within our shipping software.
Do you ship internationally?
We ship to the following countries:
- United Kingdom
- United States
International orders are shipped USPS International First Class or International Priority (depending on weight). Delivery can take anywhere from 10 days to 8 weeks. International customers assumes responsibility for any taxes/VAT rendered by their country on the package value. We will not alter customs forms to reflect an incorrect value to reduce or avoid these taxes. We are not responsible for packages confiscated or destroyed by customs - international customers purchase at their own risk.
Is my package insured?
Priority Mail is automatically insured up to $50. First Class mail is not insured. If you would like to purchase additional insurance, please email us at firstname.lastname@example.org and we would be happy to coordinate that for you.
My package shows as delivered but I don't have anything! What should I do?
We make all efforts to assist with finding lost packages but are not liable for lost/stolen items or packages that were damaged as result of mishandling by the postal service. Please contact us within 3 business days if you have any problems with your package.
My package was marked "return to sender/un-deliverable" by the postal service. What now?
Please ensure you have provided the correct shipping address. We ship to the address provided in PayPal OR during checkout if using a credit card. If you need your items shipped to another address, please notify us. We are not responsible for incorrect or un-deliverable addresses. The customer will be responsible for payment of shipping costs to have the item re-delivered if returned to us due to incorrect addresses.
Are your polishes allergen free?
To the best of our knowledge, our polishes are nut and gluten free (why wouldn't anyone want those in nail polish anyway?) We are based in a smoke free, pet friendly environment. Though care is taken to keep pets and nail polish separate, complete allergen exposure cannot be prevented. Those with extreme pet allergies should consider this when placing an order.
Is nail polish safe for kids?
Children should always be closely supervised when using any type of nail polish. Nail polish is flammable. Do not use near heat or flame, use in well-ventilated area. Do not ingest.
Is your nail polish organic?
Anchor & Heart nail polish is free of 5 of the most harmful ingredients used in nail polish: DBP, Toluene, Formaldehyde, Formaldehyde Resin, and Camphor. With that said, nail polish must be composed of certain chemicals that allow them to harden and adhere to the nail bed. Organic nail polish does not exist because there are no known organic alternatives of these ingredients (polymers, plasticizers, etc).
My nail polish has separated/thick/etc. Is this normal?
Yes. While we work hard to maintain consistency, our polishes are hand blended in small batches so it is their nature to have very slight variances from batch to batch. Some glitter settling or color separation over time is normal. Place bottle upside down for 5 minutes, then gently roll between your hands to reincorporate ingredients. If a particular polish is too thick for your preference, please feel free to add several drops of quality 5-free thinner (but NEVER acetone).
What are your ingredients?
All of our polishes contain: Ethyl Acetate, Butyl Acetate, Nitrocellulose, Ethyl Alcohol, Isopropyl Alcohol, Triphenyl Phosphate, Propyl Acetate, n-Butyl Alcohol.
They may also contain any of the following: D&C Lakes (Black 2, Red 6, 7, 21, 22, 28, or 34, Orange 5, Yellow 7, 10, or 11, Violet 2, Ultramarines), FD&C Lakes (Red 40, Yellow 5 & 6, Blue 1), Titanium Dioxide, Rosin, Calcium Resinate, Tin Oxide, Manganese Violet, Iron Oxides, Chromium Oxide Green, Ferric Ferrocyanide, Polyethylene Terephalate, Aluminum, Synthetic Fluorophylogopite, Polyurethane 33, Polyester 11, Shellac, Calcium Aluminum Borosilicate, Benzoxazole, Bis (glycidoxyphenyl) propane / Bisaminomethyl-norbornane, Copolymer, Aluminum Hydroxide, Synthetic Mica, Silica, Spectraflair.